ANTHEM
“Our objective has been to ensure customer satisfaction and delight with B2B trading exchanges.”
37M
people covered by Anthem health plans
99.99%
system uptime ensures reliable exchange of data
20x
faster partner onboarding
Case study details
Anthem centralizes data flow to reduce risk and gain full visibility into business processes.
Anthem’s Government Business Division was faced with several infrastructure challenges in supporting business process integration with its partners and customers (B2B integration). Most specifically, Anthem had multiple, disparate B2B integration gateways to support different business transaction types or internal business customers, resulting in:
- Increasing cost of ownership
- High risk of system unavailability and recoverability
- Limited business process visibility and SLA performance monitoring
- A complicated partner/customer onboarding process that delayed time-to-revenue
Anthem has enjoyed a number of benefits as a result of its new, centralized B2B integration system, including:
- Removing over 200 development man-hours of cost
- Accelerated time to market and partner onboarding by 20x
- Achieved over 99.99% system uptime, ensuring that critical business data is reliably exchanged
- Centralized visibility of B2B transactions in order to reduce issue resolution cycles and ensure SLA compliance, thereby avoiding financial penalties and ensuring customer satisfaction